Terms & Conditions

1. Acceptance of Terms

Welcome to our online fashion store. By accessing, browsing, or making a purchase through our website (the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions (the "Terms"). If you do not agree with any part of these Terms, you must refrain from using our website and services.

These Terms constitute a legally binding agreement between you ("User", "Customer", "You") and our company ("we", "our", "us"), the operator of this WooCommerce-based e-commerce platform. They apply to all visitors, registered users, and customers of the Platform.

Our website is hosted on WordPress with WooCommerce and is intended for the sale of women's fashion products including shawls, scarves, clothing, and accessories to customers within India. By placing an order, you agree to these Terms as they apply to that transaction.

These Terms are subject to change without prior notice. We encourage you to review them periodically. Your continued use of the Platform following any modifications constitutes your acceptance of the updated Terms.

Important: These Terms contain important information regarding your legal rights, remedies, and obligations. If you have any questions, please contact us before using the Platform. These Terms are published in compliance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

2. Eligibility

By using our Platform and placing an order, you represent and warrant that:

You are at least 18 years of age or have reached the age of majority in your jurisdiction to form a binding contract.
If you are under 18 years of age, you may use the Platform only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
You have the legal capacity to enter into a binding contract under Indian law (as per the Indian Contract Act, 1872).
All information you provide during the registration and ordering process is true, accurate, current, and complete.
You are not prohibited by any applicable law from purchasing or receiving the products offered on our Platform.
You are accessing the Platform from within India and your shipping address is located in India.
You are not a competitor of ours and are not using the Platform for purposes that compete with our business.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion, including if we believe that a user does not meet the eligibility requirements set forth in these Terms.

3. User Accounts

To access certain features of our Platform, including placing orders and tracking purchases, you may be required to create a registered account.

3.1 Account Registration

When you create an account, you must provide accurate, complete, and up-to-date information as requested during the registration process. This may include your full name, email address, phone number, shipping address, and other details necessary to process your orders.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to:

Notify us immediately of any unauthorised use of your account or any other breach of security.
Ensure that you log out of your account at the end of each session, especially when using shared devices.
Not share your account credentials with any third party.
Accept full responsibility for all activities that occur under your account.

We will not be liable for any loss or damage arising from your failure to comply with these security obligations. We reserve the right to suspend or terminate your account if we suspect any unauthorised use or violation of these Terms.

3.3 Account Termination

You may request deletion of your account at any time by contacting us through the details provided in Section 23. Upon account deletion, your personal data will be handled in accordance with our Privacy Policy. We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.

4. Product Information

We strive to provide accurate and detailed descriptions of all products listed on our Platform, including women's fashion items such as shawls, scarves, clothing, and accessories.

4.1 Product Descriptions

Product listings include information regarding material, colour, size, dimensions, care instructions, and other relevant specifications. While we make every effort to ensure accuracy, we do not warrant that product descriptions, images, colours, or other content on the Platform are completely accurate, complete, reliable, current, or error-free.

4.2 Colour and Display Variations

We make every effort to display the colours and details of our products as accurately as possible on the Platform. However, the actual colours you see on your screen may vary depending on your device's display settings, monitor calibration, lighting conditions, and other technical factors. We cannot guarantee that the on-screen representation of any product will exactly match the physical product.

4.3 Product Availability

All products displayed on our Platform are subject to availability. We reserve the right to discontinue any product at any time without prior notice. In the event that a product becomes unavailable after you place an order, we will notify you and provide you with the option to cancel the order or substitute it with a similar product of equal value.

4.4 Sizing and Fit

We provide size charts and fit guidance for our clothing items. These charts are intended as general guidelines only. Actual fit may vary depending on individual body measurements, personal preferences, and the specific design of each garment. We encourage customers to refer to the provided size charts and measurement guides before making a purchase.

5. Pricing

All prices displayed on our Platform are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

5.1 Price Display

The price shown for each product includes the base price of the product. Depending on the product category, the displayed price may include applicable Goods and Services Tax (GST) as required under Indian tax laws.

5.2 Pricing Errors

Despite our best efforts, some products may be listed at an incorrect price. We reserve the right to:

Correct any pricing errors at any time prior to order acceptance.
Cancel any orders placed at an incorrectly listed price, even after we have sent an order confirmation.
Notify you of the corrected price and give you the option to confirm or cancel the order at the corrected price.

5.3 Price Changes

We reserve the right to change the prices of our products at any time without prior notice. Price changes will not affect orders that have already been accepted by us. The price charged for an order will be the price displayed on the Platform at the time of placing the order.

5.4 Additional Charges

Shipping and handling charges are not included in the product price unless explicitly stated. These charges will be clearly displayed during the checkout process before you complete your purchase. Any applicable promotional discounts or coupon codes will be applied to the order total at checkout.

6. Order Acceptance

Placing a product in your shopping cart or completing the checkout process does not constitute our acceptance of your order. The following outlines the order acceptance process:

6.1 Order Placement

When you place an order through our Platform, you are making an offer to purchase the selected products at the prices and terms specified at the time of checkout. After submitting your order, you will receive an email or SMS acknowledging receipt of your order (the "Order Confirmation").

6.2 Acceptance Confirmation

Our acceptance of your order occurs when we dispatch the ordered product(s) and send you a dispatch confirmation (the "Dispatch Confirmation"). The contract for the sale of the products (the "Contract") is formed at the time we send the Dispatch Confirmation and only in relation to the products confirmed as dispatched in that communication.

6.3 Right to Refuse or Cancel

We reserve the right to refuse or cancel an order at any time before dispatch, including but not limited to the following circumstances:

The product is out of stock or discontinued.
We are unable to verify or process your payment.
We suspect fraudulent or illegal activity.
The order contains a pricing or product description error.
You do not meet the eligibility requirements set forth in these Terms.
We are unable to deliver to the provided shipping address.

If we cancel your order after payment has been processed, we will issue a full refund to the original payment method within the timeframe specified in Section 11.

6.4 Order Limits

We reserve the right to limit the quantity of products that can be purchased per order, per account, per household, or per customer. These limits may apply to all orders placed under the same account, the same payment method, or the same shipping address.

7. Payment Terms

We offer multiple payment options to provide a convenient and secure shopping experience for our customers.

7.1 Accepted Payment Methods

We accept the following payment methods for orders placed on our Platform:

UPI

Google Pay
PhonePe
Paytm
BHIM
Other UPI apps

Cards

Visa
Mastercard
RuPay
American Express

Net Banking

SBI
HDFC Bank
ICICI Bank
Axis Bank
Other major banks

Wallet & COD

Paytm Wallet
Mobikwik
Freecharge
Cash on Delivery (where available)

7.2 Payment Processing

All payments are processed through secure, PCI DSS-compliant third-party payment gateways. We do not store full payment card details on our servers. Your payment information is encrypted and transmitted directly to the payment gateway provider.

7.3 Payment Confirmation

Your order will be processed only after successful payment authorisation. If a payment transaction is declined, rejected, or unsuccessful for any reason, we reserve the right to cancel the order. We will notify you of any payment-related issues and provide instructions for alternative payment arrangements.

7.4 Cash on Delivery (COD)

Cash on Delivery is available as an optional payment method for select pincodes and order values. We reserve the right to:

Set a minimum and maximum order value for COD eligibility.
Charge a nominal COD convenience fee, which will be disclosed at checkout.
Restrict COD availability based on order history, delivery address, or other factors.
Limit the number of COD orders per customer.

If a COD order is not accepted at the time of delivery, we reserve the right to block future COD orders from the same customer.

7.5 Taxes

All applicable taxes, including Goods and Services Tax (GST), will be calculated and displayed at checkout. The final amount charged will include the product price, taxes, and any applicable shipping or handling charges.

8. Shipping Policy

We offer domestic shipping across India for all orders placed on our Platform. The following terms apply to our shipping services.

8.1 Shipping Areas

We currently ship to all states and union territories across India. Delivery to certain remote or difficult-to-access locations may take longer than the standard delivery timeframe. We reserve the right to verify the deliverability of a pincode before processing an order.

8.2 Shipping Charges

Shipping charges are calculated based on the order value, weight, dimensions, and destination pincode. The applicable shipping charges will be displayed at checkout before you complete your purchase. We may offer free shipping promotions from time to time, the terms of which will be specified in the applicable promotional communication.

8.3 Shipping Partners

We partner with reputable third-party logistics providers to deliver your orders. While we strive to ensure timely delivery, we are not responsible for delays caused by factors outside our control, including but not limited to:

Adverse weather conditions or natural disasters.
Labour disputes or strikes.
Government restrictions or regulatory delays.
Customs clearance processes (for international shipments, if applicable).
Unforeseen operational issues with our shipping partners.
Incorrect or incomplete shipping addresses provided by the customer.

8.4 Shipping Confirmation

Once your order is dispatched, we will send you a shipping confirmation via email and/or SMS containing the tracking number and a link to track your shipment. You can also track your order status through your account dashboard on our Platform.

9. Delivery

9.1 Delivery Timeframes

Estimated delivery times are provided at the time of checkout and in the order confirmation. These timeframes are estimates only and are not guaranteed. Standard delivery times typically range from 3 to 7 business days depending on the destination pincode. Please note that delivery times may be longer during peak seasons, sales events, or unforeseen circumstances.

9.2 Delivery Attempts

Our shipping partners will make up to three delivery attempts to the address provided by you. If delivery is unsuccessful after all attempts, the package may be returned to us. In such cases:

We will notify you regarding the return of the package.
You may be charged a return shipping fee, which will be deducted from your refund if applicable.
We reserve the right to refuse future orders from customers with a history of failed delivery attempts.

9.3 Receipt and Inspection

Upon delivery, you or an authorised recipient must inspect the package. If the package or its contents appear damaged, tampered with, or if the seal is broken, please:

Note the damage on the delivery receipt before signing.
Take photographs or video of the damaged package and its contents.
Contact our customer support team within 24 hours of delivery to report the issue.

Failure to inspect and report damage at the time of delivery may affect your ability to claim a refund or replacement for such damage.

9.4 Title and Risk

Title and risk of loss for the products pass to you upon delivery by our shipping partner to the delivery address provided. From that point, you are responsible for the products.

10. Cancellation

10.1 Cancellation by Customer

You may cancel an order provided that the order has not yet been dispatched. To cancel an order:

Log into your account and cancel the order from your order history page, or
Contact our customer support team with your order details.

Once an order has been dispatched, it cannot be cancelled. In such cases, you may initiate a return or exchange in accordance with Sections 11 and 12 of these Terms.

10.2 Cancellation by Us

We reserve the right to cancel any order under the circumstances described in Section 6.3. Additionally, we may cancel orders that:

Appear to be placed for commercial resale purposes rather than personal use.
Exceed reasonable purchase limits set by us.
Are placed using fraudulent or stolen payment methods.
Violate any applicable laws or regulations.

Cancellation Policy for COD Orders: If you repeatedly cancel COD orders or refuse delivery, we reserve the right to block your account from placing future COD orders. We encourage customers to only place COD orders with a genuine intent to purchase.

11. Return & Refund

Customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may return eligible products in accordance with this policy.

11.1 Return Eligibility

To be eligible for a return, the following conditions must be met:

The return request must be initiated within 7 days from the date of delivery.
The product must be unused, unworn, and in its original condition with all tags and packaging intact.
The product must not be a final sale or clearance item (unless defective).
Proof of purchase (order number or invoice) must be provided.

11.2 Non-Returnable Items

The following items are not eligible for return unless they are received in a defective or damaged condition:

Final sale or clearance items.
Intimate apparel or innerwear for hygiene reasons.
Products that have been used, washed, altered, or damaged by the customer.
Products returned without original packaging, tags, or labels.
Gift cards or promotional vouchers.

11.3 Return Process

To initiate a return, please follow these steps:

Log into your account and submit a return request from your order history, or contact our customer support team.
Provide the order number, product details, and reason for return.
Our team will review your request and provide return authorisation within 1-2 business days.
Once authorised, you will receive instructions for returning the product, including the return address and shipping method.
Pack the product securely in its original packaging with all tags attached.
Ship the product back to us using the prescribed shipping method.

11.4 Refund Processing

Once we receive and inspect the returned product, we will notify you of the status of your refund. Refunds will be processed as follows:

Payment Method	Refund Method	Processing Time
UPI	Refund to UPI account	5-7 business days
Credit / Debit Card	Refund to original card	7-10 business days
Net Banking	Refund to bank account	5-7 business days
Wallet	Refund to wallet	2-3 business days
Cash on Delivery	Bank transfer or store credit	7-10 business days

Note: Original shipping charges are non-refundable. Return shipping charges may apply and will be deducted from the refund amount unless the return is due to a defect, error on our part, or damaged product.

12. Exchange Policy

We offer exchanges for size or product variants, subject to availability.

12.1 Exchange Eligibility

To be eligible for an exchange, the following conditions apply:

The exchange request must be initiated within 7 days from the date of delivery.
The product must be unused, unworn, and in its original condition with all tags and packaging intact.
The requested exchange size or variant must be in stock.
Only one exchange per order item is permitted.

12.2 Exchange Process

Initiate an exchange request through your account or by contacting customer support.
Our team will verify eligibility and confirm availability of the requested variant.
You will receive instructions for shipping the original product back to us.
Once we receive and inspect the returned product, we will dispatch the exchanged product.
Shipping charges for the exchange may apply and will be communicated at the time of request.

12.3 Exchange Limitations

If the requested exchange variant is not available, you may choose an alternative product of equal or lesser value, or opt for a refund in accordance with Section 11. Any price difference for higher-value exchanges must be paid by the customer.

13. Promotional Offers

From time to time, we may run promotional offers, discount campaigns, coupon codes, loyalty programmes, and other marketing initiatives ("Promotions"). The following terms apply to all Promotions unless otherwise specified in the individual terms of a specific Promotion.

13.1 Offer Validity

Each Promotion has a specific validity period, which will be clearly communicated through the offer details. Promotions are valid only during the stated period and cannot be applied retroactively to previously placed orders.

13.2 Coupon Codes

Coupon codes must be applied at the time of checkout and cannot be applied after an order has been placed.
Only one coupon code can be used per order unless explicitly stated otherwise.
Coupon codes cannot be exchanged for cash.
We reserve the right to cancel or modify coupons at any time without prior notice.
Coupon codes may have minimum purchase value requirements, category restrictions, or user-specific eligibility criteria.

13.3 Sale and Discount Events

During sale events, discounts are applied to the listed product prices. Sale items are subject to availability and may be excluded from additional discount codes unless specified. We reserve the right to modify, extend, or cancel sale events at our discretion.

13.4 Loyalty Programmes

If we offer a loyalty or rewards programme, additional terms and conditions specific to that programme will be provided at the time of enrolment. We reserve the right to modify or discontinue any loyalty programme at any time.

13.5 Abuse of Promotions

We reserve the right to void any Promotion and cancel any associated orders if we suspect abuse, including but not limited to:

Creating multiple accounts to avail of introductory or referral offers.
Using automated scripts or bots to claim limited-quantity offers.
Fraudulently applying coupons or discount codes.
Circumventing purchase limits imposed during promotional events.

Important: Promotional offers cannot be clubbed with other offers unless explicitly stated. We reserve the sole right to interpret and decide on the applicability of any Promotion. Our decisions regarding Promotions shall be final and binding.

14. Intellectual Property

14.1 Ownership

All content, materials, and intellectual property available on our Platform, including but not limited to text, graphics, logos, images, product photographs, design layouts, software code, databases, trademarks, trade names, and trade dress (collectively, "Content"), are the exclusive property of our company or our licensors and are protected under applicable Indian and international intellectual property laws.

14.2 Trademarks

Our name, logo, taglines, and product names are our trademarks or registered trademarks. All other trademarks, service marks, and trade names appearing on our Platform are the property of their respective owners. Nothing on the Platform shall be construed as granting any licence or right to use any trademark without our prior written permission or that of the respective owner.

14.3 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform and its Content for your personal, non-commercial purposes. You may:

View, download, and print pages from the Platform for your personal use.
Share product links through social media platforms.

14.4 Restrictions

You may not, without our express written consent:

Reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Content from our Platform.
Use any Content for commercial purposes, including resale of product images or descriptions.
Remove, alter, or obscure any copyright, trademark, or other proprietary notices from the Content.
Use automated means (including bots, spiders, scrapers, or data mining tools) to access, collect, or extract data from our Platform.
Mirror, frame, or deep-link to any Content on our Platform without our prior written permission.

15. User Conduct

By using our Platform, you agree to comply with all applicable laws, regulations, and these Terms. You agree not to engage in any of the following prohibited activities:

Prohibited Activities

Violating any applicable law or regulation.
Infringing upon the intellectual property rights of others.
Posting false, misleading, or fraudulent content.
Engaging in any form of harassment or abuse.
Uploading viruses or malicious code.

Account Misuse

Creating fake or duplicate accounts.
Impersonating another person or entity.
Manipulating product reviews or ratings.
Attempting to bypass security measures.
Engaging in reselling activities without authorisation.

15.1 Reviews and User-Generated Content

We welcome your feedback, reviews, and ratings. When you submit user-generated content, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, publish, and display such content across our Platform and marketing channels. You represent that your submissions are accurate, not misleading, and do not violate any third-party rights.

We reserve the right to remove or refuse to post any user-generated content that we deem, in our sole discretion, to be inappropriate, offensive, deceptive, or otherwise in violation of these Terms.

16. Limitation of Liability

To the maximum extent permitted by applicable law, including the Indian Contract Act, 1872, and the Consumer Protection Act, 2019:

Limitation of Liability: In no event shall we, our directors, employees, affiliates, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to:

Your use or inability to use our Platform or products.
Any errors, omissions, or inaccuracies in the Content.
Any unauthorised access to or alteration of your data.
Any loss of profits, business, goodwill, or data.
Any delay or failure in delivery of products.
Any product defects or quality issues not covered under our return policy.

Our total liability to you for any claim arising out of or relating to these Terms, the Platform, or any product purchased through the Platform shall not exceed the total amount paid by you for the specific product giving rise to the claim.

Nothing in these Terms shall limit or exclude our liability for:

Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Any liability that cannot be excluded or limited under applicable Indian law.

17. Disclaimer

Our Platform and all products, services, and Content provided through it are made available on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, to the fullest extent permitted by applicable law.

17.1 Disclaimer of Warranties

We expressly disclaim all warranties, including but not limited to:

Implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
Warranties that the Platform will be uninterrupted, timely, secure, or error-free.
Warranties regarding the accuracy, reliability, or completeness of any Content or product information.
Warranties that defects will be corrected or that the Platform or servers are free of viruses or other harmful components.

17.2 No Professional Advice

The Content on our Platform is provided for informational purposes only and does not constitute professional advice (including legal, medical, or financial advice). You should consult appropriate professionals for advice specific to your circumstances.

17.3 Product Disclaimer

While we strive to provide accurate product information, we do not warrant that product descriptions, colours, sizes, or other specifications are error-free. Actual products may vary from their on-screen representation within reasonable limits. We recommend referring to the care instructions provided with each product for proper maintenance.

18. Third-Party Links

Our Platform may contain links to third-party websites, applications, services, or resources ("Third-Party Services") that are not owned or controlled by us. These links are provided for your convenience and informational purposes only.

18.1 No Endorsement

The inclusion of any link to a Third-Party Service does not imply endorsement, approval, or recommendation by us of the Third-Party Service or its content, products, or services. We have no control over the content, privacy practices, or terms of use of any Third-Party Service.

18.2 Your Responsibility

You acknowledge and agree that:

We are not responsible or liable for any content, advertising, products, or services available on or through any Third-Party Service.
Your use of any Third-Party Service is at your own risk and subject to the terms and conditions and privacy policies of that Third-Party Service.
We encourage you to review the terms and privacy policies of any Third-Party Service you access.

18.3 Social Media Platforms

Our Platform may include social media features, such as share buttons, embedded feeds, or links to our social media profiles on Instagram, Facebook, YouTube, or other platforms. Your interaction with these features is governed by the privacy policies of the respective social media platforms.

Payment Gateways: Our Platform integrates with third-party payment gateways for processing payments. Your payment information is collected and processed by these gateways in accordance with their respective terms and privacy policies. We do not store full payment card details on our servers.

19. Governing Law

These Terms and any separate agreements whereby we provide you with services and products shall be governed by and construed in accordance with the laws of India.

All matters relating to your access to or use of the Platform, including all disputes, shall be governed by the laws of the Republic of India, without regard to its conflict of laws principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

These Terms are subject to the provisions of the following Indian laws and regulations, as applicable:

The Indian Contract Act, 1872
The Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
The Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020
The Digital Personal Data Protection Act, 2023
The Goods and Services Tax (GST) laws and regulations
Any other applicable Indian laws and regulations

20. Dispute Resolution

We value our relationship with our customers and strive to resolve any concerns amicably and efficiently. The following dispute resolution process applies to any dispute, claim, or controversy arising out of or relating to these Terms, our Platform, or any product purchased through our Platform.

20.1 Informal Resolution

Before initiating any formal proceedings, you agree to first contact our customer support team to resolve the dispute informally. We will work diligently to address your concerns within a reasonable timeframe. Most disputes can be resolved satisfactorily through this informal process.

20.2 Consumer Grievance

If you are a consumer in India, you may file a complaint under the Consumer Protection Act, 2019. We are committed to resolving consumer grievances promptly. You may also approach the appropriate consumer dispute redressal forum as per the applicable provisions of the Consumer Protection Act, 2019.

20.3 Arbitration

If a dispute cannot be resolved informally, it shall be referred to and finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India. The arbitration shall be conducted as follows:

The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the parties.
The place of arbitration shall be New Delhi, India.
The language of arbitration shall be English.
The award of the arbitrator shall be final and binding on both parties.

20.4 Jurisdiction

Subject to the arbitration provisions above, the courts located in New Delhi, India shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms. You hereby consent to the exclusive jurisdiction of such courts.

20.5 Class Action Waiver

Any dispute resolution proceedings, whether in arbitration or court, shall be conducted solely on an individual basis and not as a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against us.

21. Force Majeure

We shall not be held liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by events beyond our reasonable control, including but not limited to:

Natural Events

Earthquakes, floods, storms, or other natural disasters.
Epidemics, pandemics, or public health emergencies.
Fires, explosions, or other accidents.

Human & Legal Events

Acts of government, laws, or regulations.
War, terrorism, or civil unrest.
Strikes, labour disputes, or industrial action.
Transportation or infrastructure disruptions.

In the event of a force majeure occurrence, we will:

Notify you of the force majeure event and its anticipated impact on our performance.
Use reasonable efforts to mitigate the effects of the force majeure event.
Resume performance of our obligations as soon as reasonably practicable after the force majeure event ceases.

Our obligations under these Terms shall be suspended for the duration of the force majeure event. If the force majeure event continues for more than 30 days, either party may terminate the affected order, and we will issue a refund for any unfulfilled orders.

22. Changes to Terms

We reserve the right to modify, update, or revise these Terms at any time at our sole discretion. Changes will become effective immediately upon posting the updated Terms on our Platform, unless a different effective date is specified.

22.1 Notification of Changes

We will notify you of material changes to these Terms by:

Posting a prominent notice on our website.
Updating the "Last Updated" date at the top of these Terms.
Sending an email notification to registered users (if the changes are material).

22.2 Your Responsibility

It is your responsibility to review these Terms periodically for any changes. Your continued use of the Platform after any modifications to these Terms constitutes your acceptance of the updated Terms. If you do not agree with any changes, you must stop using the Platform and, where applicable, request deletion of your account.

22.3 Prior Orders

Orders placed before the effective date of any revised Terms shall be governed by the Terms in effect at the time the order was placed, unless otherwise required by applicable law.

22.4 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions. The remaining provisions shall continue in full force and effect.

22.5 Entire Agreement

These Terms, together with our Privacy Policy, Cancellation & Refund Policy, and any other policies referenced herein, constitute the entire agreement between you and us regarding your use of the Platform and supersede all prior agreements, understandings, representations, and discussions, whether written or oral.

23. Contact Information

If you have any questions, concerns, complaints, or inquiries regarding these Terms, our products, or services, please contact us using the details below. We value your feedback and are committed to addressing your concerns promptly.

Customer Support

Email: support@ourstore.in
Phone: +91-XXXXXXXXXX
Operating Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
WhatsApp: +91-XXXXXXXXXX

Grievance Officer

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address your concerns. You may reach the Grievance Officer at:

Name: [Grievance Officer Name]
Email: grievance@ourstore.in
Phone: +91-XXXXXXXXXX
Response Time: We acknowledge receipt of grievances within 24 hours and aim to resolve them within 30 days.

Registered Office Address

[Company Name]
[Address Line 1]
[Address Line 2]
City, State – Pincode
India

Feedback: Your feedback helps us improve. If you have any suggestions or comments about our products, services, or these Terms, please do not hesitate to reach out to us.